Something not working?
Most of it you can fix in a minute, and the rest we'll take. Every message is read.
Cancel your subscription
Sign in, open the studio, click Billing. That's Stripe's own portal — cancel, update your card, and download past invoices there. Cancelling keeps your access until the end of the period you've paid for.
Forgotten password
Use the reset link on the sign-in page. The email arrives within a minute; check spam if it doesn't. The link works once and expires after an hour.
An export won't download
Exports need an active subscription. Open the account menu in the studio — top right — and check what it says under your address. If a payment has failed the bar says so directly; open Billing and check the card on file. A failed payment pauses exports but doesn't touch your account.
A refund
Email us within 14 days of a charge and we'll refund it in full. No form, no explanation needed.
A file that won't open
The studio takes PNG, JPG, WebP and SVG. PSD, AI and PDF have to be exported to one of those first — a PNG or an SVG out of Photoshop, Illustrator or Acrobat drops straight in.
Email us
support@mockbrd.comTell us what you were doing, what you expected, and what happened instead. A screenshot of the studio helps more than a description — it usually means we can answer in one reply instead of three.
Feature requests go to the same address. Small product, short list, your email actually gets read.
Write to supportEverything else
How every control works is in the docs. Terms, privacy and the refund policy are on the legal page.